Refund policy

Returns & Refunds

If you're not happy with your order, you have 30 days from delivery to return it.

Returns

• Items must be unused and in their original packaging.
• For hygiene reasons, we can't accept returns of opened teeth whitening strips or items that have been used on the skin, unless they are faulty.
• To start a return, email updownup450@gmail.com with your order number. We'll reply with instructions.
• Please don't send items back without contacting us first.
• Return postage is paid by the customer unless the item is faulty or we sent the wrong item. We recommend a tracked service.

Your right to cancel

Under the Consumer Contracts Regulations 2013, you can cancel your order within 14 days of receiving it. Let us know by email, then return the item within 14 days of telling us. Sealed hygiene items must still be unopened.

Refunds

• Once we receive and check your return, we'll refund your original payment method within 14 days.
• If an item comes back used or damaged, we may reduce the refund to reflect this.

Faulty or incorrect items

If your item arrives faulty, damaged or isn't what you ordered, email us within 30 days of delivery with your order number and a photo. We'll offer a replacement or full refund, in line with the Consumer Rights Act 2015.

This policy does not affect your statutory rights under UK consumer law.